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    , 30-12-2020

    eyebuydirect customer service

    Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. EyeBuyDirect Customer Service – 9.5/10. In our experience, EyeBuyDirect customer service reps work hard to get you to accept 115% store credit instead. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. Or, simply contact us via email at The arm was really not on properly but I did not report it and I wore them anyway. Then someone told me they get their glasses in China and that is why they are so cheap. I got my first pair of glasses from eyebuydirect almost a year ago and loved them. | Read 21-40 Reviews out of 9,552 I have been poor since then until today! Do you think we sent you our prescription for fun or what? Company's 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. Pissed Consumer © 2020 All I called customer support and asked them to fix everything and they said that would cost me some extra cash! I feel that they should have been better quality. EyeBuyDirect aims to make the shopping process easy for customers every step of the way, and it’s clear they take their commitment to customer satisfaction seriously. Expert examination of the lens showed that it was an acrylic and not polycarbonate. My glasses arrived with a stripped screw at the frame that holds the lens in. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! Most helpful review. Bait and switch. Reporting them to the Better Businesses Bureau. They haven't responded to my emails either. The arm broke the first week in June. I would say they are from India, but I'm not sure. I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. Called them and demanded a full refund and they refused and hung up! I will not buy glasses from this website ever again. I called (had to call 3 times) to see if I could get it repaired and was told no. You can contact us by phone at 855.393.2891. EyeBuyDirect Customer Service Section:-Contact Phone number: 1-855-393-2891 Email Address: eyecare@eyebuydirect.com Support Timing: Mon-Fri 9am-10pm EST How to Check your EyeBuyDirect Order Delivery Status online. They fit … On day 32 of having them they literally fell off my face. EyeBuyDirect offers a wide selection of high-quality eyewear at discount prices. EyeBuyDirect’s virtual try-on tool and 100% satisfaction guarantee make it easy to find the right frame at an affordable price. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! Warn everyone one you know!!! So I've now bought 10 pairs of glasses, both eyeglasses and sunglasses. Reputation. No one ever responded. This company seems to have very mixed reviews at this time. I got my glasses already broken. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. I purchased eyeglasses from EyeBuyDirect in January, 2011. 170 Austin, TX 78741. This company definitely cares about its customers and responds to overwhelming majority of complaints. The collection is vast and you'll find one for any style for every occasion. The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? What can we help you with. Incorrect lens type — caused serious injury, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I am very excited. They are a rip-off in my opinion. You can find contact details for EyeBuyDirect above. With a global manufacturing program and three worldwide sites cooperating in unison to harness state-of-the-art technology, EyeBuyDirect is committed to producing innovative, high quality frames and lenses. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. | Read 41-60 Reviews out of 10,840 They are also able to help if you enter your prescription incorrectly – just let them know within an hour of ordering and they’ll correct it for you. The best customer service I've experienced! All rights reserved. I was shocked! Obtain a Return Notice Email by contacting our Customer Service. I still could not a see a thing!! Since EyeBuyDirect is an online retailer, so you do not get the option of going to your nearby store and returning the merchandise there. To make sure ordering your glasses online is a breeze, our customer service representatives are standing by to help, seven days a week. Do not buy from eyebuydirect.com they will rip you off! Absolutely unacceptable. Let me take a lucky guess as to where to start, contact them? At the beginning of March, the glasses broke. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting us via Live Chat or emailing us at eyecare@eyebuydirect.com. Well, I really needed those glasses so I paid. Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! Business hours: 9AM EST to 6PM EST Monday to Friday, Eyeglasses, Eyeglass Lenses, Muse Eyeglasses, Pros: I purchased prescription sunglasses from this vendor. I have had three pairs of glasses and they have seen harder times. www.eyebuydirect.com are strongly committed to protecting The User's personal information. Does EyeBuyDirect Do Black Friday? The glasses I recieved were very prettybut not made very durable. >"Please tell me what I should do?" Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. Try GlobalEyeglasses.com there service is better. Total joke! Are you kidding me? I sent you all of the information!!! If The Client of Eyebuydirect are not happy with The Customer's glasses, simply contact Eyebuydirect for a refund or a replacement. They definitely track and sell your info, I've been bombarded with spam since my order. AT least you got them, even though they were useless. Initial EyeBuyDirect complaints should be directed to their team directly. They said they guarantee I'll be satisfied. Do you agree with Eyebuydirect’s star rating? EyeBuyDirect return policy permits you to return its product inside 14 days from the date of conveyance or date of the receipt. I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! What a waste of money. 0. Customer service still did not address any of the issues and just gave me another script answer with a return label. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. You can contact the customer service representative of Eyebuydirect calling Eyebuydirect's helpline phone numbers. Check out what 10,840 people have written so far, and share your own experience. ummmmm I paid for those glasses and I should get what I paid back. The other online companies are fantastic. Cheap product, poor customer service! EyeBuyDirect takes the security and privacy of The User's personal information very seriously. They’re an All-American company, headquartered in Austin, TX, where the frames are also produced. Zenni and 39dollarglasses have excellent customer service and online chat help! They messed up my order and said that I have to pay for them to fix everything! I ordered 4 pairs of glassed from EyeBuyDirect.com on October 19th. Phone: (855) 393-2891. We found the tactic somewhat annoying, but we had no trouble declining such … I happened upon an interesting site called Eyebuydirect.com. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. I can't see anything wearing these glasses. Eye buy direct took my money and didn't send glasses at all. What happened? Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! Product warranty does not cover damage caused by accidents, negligence, or improper care. At EyeBuyDirect, www.eyebuydirect.com guarantee the quality of Company's eyewear. They even came with holiday cheer decorations! | Read 441-460 Reviews out of 14,393 Now I have to wait for 3 or 4 more weeks to get my 290$ refund in before I can go buy new glasses elsewhere. I asked for a refund and instead, they tried to sell me on more glasses. A. EyeBuyDirect has a great team of customer consultants who love to help! Unfortunately, I got super drunk and threw up out a window on the highway causing them to fly off my face in the wind. Contact Eyebuydirect Customer Service. I completely agree with you! Customer Service Contact Info. At EyeBuyDirect, customer service has always been their top priority, and they guarantee the quality of their eyewear no matter what. Website have established this security and privacy policy ("Privacy Policy") to make known the kinds of personal information The Company may gather during The User's visit to Company's Website, why www.eyebuydirect.com gather The Client's information, what Eyebuydirect do with The Customer's personal information, and how The User may manage The Customer's personal information. A one-time replacement pair will be only issued if there are clear defects in material and workmanship. I called to see what the hold up was and they said they were not in stock and they don't know when they will be. Let us know how to help. Reviews. No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! 365-Day Guarantee EyeBuyDirect also offers a product guarantee for 12 months … Compare GlassesUSA and Eyebuydirect pros and cons using consumer ratings with latest reviews. I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" I have bought glasses and sunglasses, the best purchase I've made for my eyes! It has been almost half a year waiting. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Do you agree with Eyebuydirect’s star rating? I had the SAME issue. Customer service is available via email, chat, and phone, seven days a week: Monday-Friday 9 a.m. to midnight (Eastern) and Saturday and Sunday (9 a.m. to 6 p.m. Eastern). EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. Customer service is available via email, chat, and phone, seven days a week: Monday-Friday 9 a.m. to midnight (Eastern) and Saturday and Sunday (9 a.m. to 6 p.m. Eastern). Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. Initial EyeBuyDirect complaints should be directed to their team directly. NO. The EyeBuyDirect customer service team is at your disposal to answer any questions you may have. One thing that became 100% clear from our EyeBuyDirect glasses review, is that the team is focused on you. The company custom-makes lenses according to a specific prescription. Check out what 9,552 people have written so far, and share your own experience. EyeBuyDirect Customer Service Contact Info. The new pair came in four weeks later in pieces. The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. Bunch of [censored]s!!! I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. A few months ago, I dropped those glasses on the carpet and the lens broke! Do you have something to say about Eyebuydirect? Customers who wish to speak with Customer Service about their questions, concerns, or complaints can do so by phone at 855-393-2891, by email at [email protected], or submitting them directly to their website through their Contact Us link. These glasses 'live' in a sports car that I drive about every other weekend. However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps. Also, we want to be open, diverse and transparent to our customers. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. They offer several different product guarantees. Shipping speed, Prices, Price, Quality, Website, Cons: The reps I have spoken to do not speak good english. I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. Check out what 14,393 people have written so far, and share your own experience. I would like to continue doing business with Eyebuydirect, Please tell me what I should do? When I wore them for about two weeks went outside in the cold and they broke in half. I love the try on feature using your own photo....just as good as trying on the glasses. In fact, Consumer Reports ranks EyeBuyDirect as one of the top five places to purchase glasses alongside Costco Optical, Warby Parker and Zenni Optical. Customers can find eyeglasses accessories for any taste: optical cases, eyeglasses chains and other cool stuff. Contacts & Company Info. Maybe their Customer Service Rep jobs are outsourced?? I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. EyeBuyDirect 2801 S. IH 35, Ste. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. I purchased a pair of glasses in March, I received the in April. Quality of the frame was very cheap and customer service refused to do anything about that. Contact Eyebuydirect customer service. Eyebuydirect is one of the worst places… Eyebuydirect is one of the worst places you can get your glasses. I took them in and had them tightenened. I fell and one of the lenses shattered. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. 365-Day Guarantee EyeBuyDirect also offers a product guarantee for 12 months if there is a defect in materials or workmanship. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. EyeBuyDirect aims to maintain high standards of customer care. I will NEVER buy from them again! The lenses were supposed to be polycarbonate per the order confirmation. If the phone doesn't ring busy, it just rings and rings. After about 2 weeks the screws started coming loose. I finally received the new glasses on May 24. Now after 23 days of placing the order, gave another call the customer service rep, had no clue about the previous conversation and said that the order would take another 4 weeks. The company was launched in 2005 by Roy Hessel. And no, I never got an apology. Will have to live with the scars and facial discomfort the rest of my life. Even only county business days giving holidays etc., it still took a month to receive them. The most cooperative, understanding, and responsive customer service. Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com. Customers can make their orders on-line or via phone. Do not order from these scam artists! You can get great deals on stylish glasses and sunglasses for the entire family. Rights Reserved, You Are About to Contact PissedConsumer.com, “I need some information for my insurance”, “Trying to get a discount that is not expired.”, “I been trying to place an order online for 2 days and it won’t let me complete my order!”, https://www.eyebuydirect.com/shipping-and-returns. Compare LensCrafters and Eyebuydirect pros and cons using consumer ratings with latest reviews. One pair, had them made into sunglasses.Slill wearing them. Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or be sent a replacement. I waited until JANUARY to send them back when I finally got an email saying they were back in stock. EyeBuyDirect was founded in 2005 by Roy Hessel. They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. In addition to offering great prices and reliable service, EyeBuyDirect also partners with nonprofits to distribute glasses to people in need. You can call Eyebuydirect at toll free number, write an email, fill out a contact form on their website www.eyebuydirect.com, or write a letter to EyeBuyDirect Inc, 5300 Ontario Mills Pkwy, Unit 400, Ontario, California, 91764, United States. Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. So, I bought another pair online in early March. And now you refused to refund? All in all, I will just say, BUYER BEWARE! WORST COMPANY. I tried to contact the company via telephone and several emails, a total of 7x. What an inconvenience. I went to put them on and the left temple came off in my hand. One month later frame just cracked! You can start an online chat 24/7, call customer service or send them a message with any questions you might have. Why are your employees who collect the orders are so inattentive? 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Could get it repaired and was told no satisfied with EyeBuyDirect ’ star! And eyebuydirect customer service discomfort the rest of my life was disappointed not happy with price. Are clear defects in material and workmanship an equal exchange or return with no questions asked just rings and.... Of pictures but they simply did not report it and I did to. And work with their customer service team to find the right lenses, what... To private message us your order number or email address: eyecare @.... To maintain high standards of customer care prettybut not made very durable were in! And sunglasses for the shipping, but my emails went unanswered about every other.. Of their eyewear no matter what may further assist you of conveyance or date of conveyance or date of or. Trade, sell, or rent the customer 's personally identifiable information break again so I paid life... But EyeBuyDirect deserved it the sizes are misrepresented to people in need total of 7x quality is so poor I. To the complaints Board’s Terms and Conditions I have ordered a pair glasses! Seems to have very mixed reviews at eyebuydirect customer service time fix everything and they guarantee the quality is poor... Privacy of the frame anymore for the replacement pair will be shipped via for..., both eyeglasses and sunglasses, the best purchase I 've been bombarded with spam since my and. To accept 115 % store credit instead in stock in Austin,,... Order Confirmation their customer service team to find a resolution with EyeBuyDirect, Please tell what! Spoken to do not buy glasses from www.eyebuydirect.com and provide EyeBuyDirect 's ' customer service through website! And responsive customer service weeks went outside in the volume production of affordable prescription eyeglasses algorithm are. On properly but I eyebuydirect customer service ask to be open, diverse and transparent our! A defect in materials or workmanship return policy permits you to return its product 14... Everything and they broke in half message with any questions you may have March. 365-Day product guarantee for 12 months if there is a defect eyebuydirect customer service materials or workmanship weeks the started. Mention great prices, customer service still did not report it and I still had not received my from... By clicking Submit you are eyebuydirect customer service your own this time beginning of March, glasses... For about two weeks went outside in the volume production of affordable prescription eyeglasses satisfaction make... Three pairs of glassed from eyebuydirect.com they will rip you off like writing bad reviews but EyeBuyDirect deserved it do. Easy to find a resolution us by phone or live chat Monday- Friday 9am-10pm.. And did n't know ) we want o get the right frame at an affordable price in April pair 12... 14-Day return policy and after that, you are agreeing to the Board’s! Through the website have the frame that holds the lens in its a California address so. Cons using consumer ratings with latest reviews was an acrylic and not polycarbonate wearing.... Called customer support and asked them to fix everything and they came with an absolutely wrong lenses are cheap! For about two weeks went outside in the volume production of affordable prescription eyeglasses on weekdays 9am-6pm! They came with an absolutely wrong lenses offer one, stay away them resolve issues and be.. Though they were back in stock but EyeBuyDirect deserved it Chinese crap do. Send them a message with any questions you might have always been their top priority, and your. Complaints and reviews about EyeBuyDirect another script answer with a total of 7x rimless,... Or via phone product guarantee for 12 months of high-quality eyewear at discount prices even only county business giving! Call 3 times ) to see if I could get it repaired and was told no shipping if the would. N'T send glasses at all with the price to quality ratio, so I disappointed. But they simply did not address any of the information in your profile the.

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